rg:active shop takes your privacy very seriously. We ask that you read this privacy policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use your personal data.

For the purposes of the Data Protection Act 1998, rg:active shop (“we” or “us) is the “data controller” (ie the company who is responsible for, and controls the processing of, your personal data).

This policy applies to information we collect about visitors to our website and people who do business with us or register for our service.

Personal data we may collect from you

We will obtain personal data about you (such as your name, email address, address, and telephone number, debit/credit card details, IP address) when you complete a purchase.

How we will use the information about you

We gather this information to allow us to process any orders and bookings you may make to provide the goods or services requested. The relevant information is then used by us to communicate with you on any matter relating to your booking and the provision of the goods or services in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

Recipients of your personal data

We will share information about you with some of our suppliers who process data on our behalf that enable us to deliver our services to you, we undertake this data sharing on the basis of our legitimate interests, this includes;

Processing Payments: We use ‘Stripe’ embedded within our website to process orders that require booking and payment. They also have their own privacy policy in place to protect your data and keep your payment details safe.

Email broadcasting: We use ‘MailChimp’ to send our marketing emails and store our mailing lists, they also have their own privacy policy in place to protect your data.


We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you, you can opt in to receive these messages during the checkout process or by signing up to our newsletter. You can unsubscribe at any time from this communication at the footer of the email, or you can send an email message to requesting an unsubscribe.

Please note if you choose not to receive marketing emails you will still receive service emails which are necessary for us to deliver our services to you, for example, if you purchase anything from us you will receive the confirmation email confirming your order.

We do not sell or provide your data to any third parties for the purposes of marketing

Our use of cookies and other information-gathering technologies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. The information is used to track visitor use of the website and to compile statistical reports on website activity. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function if you remove cookies from your browser. You can read more about our cookie policy here.

How we protect your information

We will use technical and organisational measures to safeguard your personal data, for example, storing your personal data on secure servers.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (‘EEA’) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. By submitting your information you consent to these transfers for the purposes specified above. The Privacy Shield ensures that data is protected to the same standards as used within the EEA.

Access to your information and updating and correcting your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to We may make a small charge for this service.